Moselglück · Direct booking

Booking & cancellation

For direct bookings through our website, you can cancel free of charge up to 14 days before arrival. Any payments already made for the stay will be refunded in full if you cancel within this period. For cancellations less than 14 days before arrival or for a no-show, 100% of the agreed accommodation price is payable. Saved expenses and income from letting the accommodation to another guest will be taken into account. You may demonstrate that no loss, or a substantially lower loss, has occurred. The full booking amount is due no later than 14 days before arrival. Check-in is from 3 pm and check-out is by 11 am. Existing bookings remain subject to the terms agreed at the time of booking. For platform bookings, the terms shown in that listing and booking confirmation apply.

How to cancel a direct booking

Email [email protected] with your name, booking reference and travel dates. For platform bookings, please use the platform’s cancellation process.